MEDHOME ELEARNING REFUND POLICY (GLOBAL – DIGITAL EDUCATION SERVICES)
MedHome (hereinafter referred to as “MedHome,” “the Company,” or “We”) is a provider of international medical education courses delivered to a global audience of doctors, nurses, and allied health professionals.
We acknowledge that unforeseen circumstances may arise and are committed to maintaining transparency, fairness, and consistency in all refund-related matters across all regions.
1. TRANSPARENCY AND FAIRNESS
• MedHome follows a clear and fully disclosed refund structure
• No hidden charges or undisclosed clauses
• By enrolling, the participant agrees to this policy
• Participants are advised to review all course details before payment
2. NATURE OF SERVICES (GLOBAL DIGITAL CONTENT CLAUSE)
• MedHome provides digital and hybrid educational services, including:
- Live online sessions
- Recorded lectures
- Downloadable materials (notes, PDFs, question banks)
✔ Important:
→ These are intangible digital services and are considered consumed once accessed
- Course Access Definition (IMPORTANT):
→ Course access includes entry to:
• MedHome website / learning portal
• Learning Management System (LMS)
• Recorded content libraries
• Live session platforms
• Exclusive paid study groups (WhatsApp / Telegram / social media)
✔ Important:
→ Once access is granted to any of the above, the course is considered “delivered and consumed”
3. GLOBAL DIGITAL REFUND PRINCIPLE
• In line with international e-learning standards:
❌ No refunds will be issued once:
• Course access has been granted
• Any recorded session or material has been accessed
• Live sessions have been attended
✔ This applies to all countries and jurisdictions
4. APPLICATION AND REVIEW PROCESS
• All refund requests must be submitted via email:
medhomeelearning@gmail.com
• Requests are reviewed on a case-by-case basis
• Approval is at the sole discretion of MedHome
• Response time: 48–72 business hours
5. ELIGIBILITY FOR REFUND
A. FULL REFUND (LIMITED CASES ONLY)
• If a course is cancelled by MedHome
• Due to unforeseen operational or technical reasons
✔ Refund may exclude payment gateway or banking charges
B. NO REFUND SCENARIOS
• Personal reasons (change of mind, schedule conflicts)
• Exam date changes or cancellations
• Lack of participation or attendance
• Dissatisfaction due to personal expectations
6. COURSE FREEZE / BATCH CHANGE
• Allowed within 30 days of course commencement
• Subject to 30% administrative deduction
❌ Not applicable for:
• Promotional / discounted courses
• Limited-seat or fast-track programs
• Membership or long-term programs
7. PAYMENT & ACCESS POLICY
• Course access is granted upon payment (full or partial)
• For instalment plans:
- Continued access depends on timely payment
• MedHome reserves the right to:
- Restrict or suspend access for unpaid balances
8. USER RESPONSIBILITY (GLOBAL CLAUSE)
• Participants are responsible for:
- Internet connectivity
- Device compatibility
- Active participation
❌ No refunds will be granted due to:
• Personal technical issues
• Time zone differences
• Missed sessions
9. REFUND PROCESSING
• Approved refunds processed within 30 working days
• Refund issued to:
- Original payment method OR
- Verified account in the same name
• Taxes, currency conversion charges, and transaction fees are non-refundable
10. LIMITATION OF LIABILITY
• MedHome does not guarantee:
- Exam success
- Certification outcomes
- Career advancement
• The Company shall not be liable for:
- Indirect or consequential losses
- External examination body decisions
11. INTERNATIONAL COMPLIANCE NOTE
• This policy is designed in accordance with global digital commerce practices
• Participants agree that:
- Digital educational services are non-returnable once delivered
- Refund eligibility is governed by this policy regardless of country of access
12. DISPUTE RESOLUTION
• All disputes will be handled:
- Through internal review initially
- Followed by resolution under applicable jurisdiction as determined by MedHome
FINAL AGREEMENT
By enrolling in any MedHome course, the participant confirms that they have:
✔ Read and understood this refund policy
✔ Accepted digital content usage terms
✔ Agreed to limited refund conditions
FREQUENTLY ASKED QUESTIONS ABOUT REFUNDS (MEDHOME)
How do I get my payment back?
Once your refund request is approved, MedHome will initiate the refund to the original method of payment (bank account, credit/debit card, or payment gateway).
You may request transfer to another bank account, provided the account is in the same name as the original payee.
Will I get the full amount as a refund?
No — applicable deductions will be made from the course fee as per this policy.
Taxes, transaction charges, and currency conversion fees (if applicable) are non-refundable.
How do I request a refund?
You can request a refund by sending an email to:
medhomeelearning@gmail.com
Please include:
• Full name
• Course enrolled
• Payment details
• Reason for request
